Economy
How to keep your business running after working hours
“Whenever the customer wants it, you should be there”
Most offices operate their days from 9:00 AM to 5:00 PM which only lasts during the daytime and because the cost of running a shift by servicing the office at night with an equal number of staff if need be might be cost-intensive, most organizations suffice to the normal routine of running an office by the daytime. The concern is that our customers don’t sleep, when they want a solution it can be urgent and important and the earlier they speak to someone, the more relief they get that their solution is on the way and that they can beat the deadline. Knowing that most offices are closed after 5:00 PM and on weekends, makes customers want to explore other options of reaching out to the service providers. With a business whose focus is centered on customer satisfaction and an amazing experience. There are options to keep your office running after working hours.
1. Take advantage of social media pages
To run a business effectively, our online presence helps the most and involves our presence on social media channels by creating pages.
Facebook pages, for example, can be automated to reply messages the moment a user sends an enquiry, it is made to generate a predetermined customized message. Facebook also lets the person know the possible time range within which to expect a feedback, and this is made possible based on the time it took the business to reply a message, that provides the summary of the possible time of reply to the customer. This keeps the expectation of the customer that they would be replied and when the reply eventually comes, it proves the assertion that they are dealing with an organization that is customer-centric regardless of whether they are at work or not, in fact, the message can be crafted in such a way to contain a number that can be used for an emergency contact.
Typically replies in a few minutes
————————————————————-
Hi, Thanks for messaging us.
We’ll get back to you soon first name, last name (of the sender)
2. Auto-responder
An auto-responder is a system that organizations use to respond to a user that sends a message via email whether they are out of the office, on leave, on a special assignment or outside the country of operation, with a message informing the person of the possibility of when they are likely to read and reply their message or an option of reaching another individual in the organization that could help process their enquiry. The line below is an example of the use of an automated message using an auto-responder
Thank you for your message.
I will be out of the office until Monday, August 20, 2018.
If this is an emergency, please contact first name, last name on
xyz@xyz.com, otherwise, I will
reply you on my return.
Thank you.
Yours Sincerely,
First name, last name
3. A 24-hour office phone
I once read in an online forum where a customer needed a product for use, first thing on a Monday morning and tried to establish contact with supplier that they researched online, they found the office lines and called and it kept ringing without anyone picking at the other end, they kept on researching and found another supplier who they called an got an immediate response and delivery of the raw materials to start the production at the agreed time. What is the point of having an office phone that lies in the office without anyone to engage callers, I think today’s definition of an office, defies the limitation to place and gives us a meaning that refers to the person and processes which can be operated from any place and at whatever time of the day. I am of the opinion that every phone that an office uses, should be a mobile phone with a person that handles it and returns enquiries at any time of the day, even if it means the company would provide the handler the opportunity of benefiting from the usage of the phone from the provision of airtime and data services, it is worth all the effort to keep the business running all day. Although the telephone etiquette still applies.
4. Online Support Services
With the goal of maximizing the online platforms of an organization, all platforms must be considered. Websites should be integrated with an online support system that can be installed on a PC (Personal Computer) and on a mobile phone, which can be accessed with internet services at any time of the day. These chat boxes are also automated to reply messages and the user gets a notification when there is an enquiry to be answered.
5. Integration of Chatbots
Chatbots function with an integration of artificial intelligence to answer questions based on the similarity, pattern or keywords consistently used by customers. This integration works as a temporarily alternative to provide basic information before a human eventually connects with the customer when the chatbot has exhausted its ability with no respite to the demands of the customer. A full technologically integrated team is needed to execute this across platforms.
A sustainable business is built around the speed of attending to customer’s need within a reasonable timeframe, the communication that helps to flatten the gap, concise information needed to make an offer and meeting with the expected date or time of delivery of the customer. When all these are in cohesion, a business can definitely become a household name.
Emmanuel Otori has over 9 years of experience working with 100 start-ups and SMEs across Nigeria. He has worked on the Growth and Employment (GEM) Project of the World Bank, GiZ, Consulted for businesses at the Abuja Enterprise Agency, Novustack, Splitspot and NITDA.
He is the Chief Executive Officer at Abuja Data School.
The Accountant General of the Federation, Shamsedeen Babatunde Ogunjimi who was appointed by President Bola Ahmed Tinubu last week has assumed office on Monday.
In a brief ceremony marking his assumption at the Treasury Office in Abuja, he promised to be fair to staff of the office which he said, they would not be intimidated or victimized during his tenure of office.
In his maiden address to the entire staff of the Office of the Office of the Accountant General of the Federation, he called for unity, professionalism and commitment in order to achieve the objectives of the office.
He recalled how he suffered victimisaton in hands of previous Chief Executives where he worked, he promised that it would not be the case as he was elevated as the Accountant General of the Federation.
He said: “It is good to be back, this is our home, nobody will drive us out. I want everybody to have the spirit of togetherness.
“I am not in any group, I am not going to polarize the house.
“If I fail, everyone here has failed. I am ready to commit myself to the service of the public.”
The Accountant General called on staff to let the past go and forge a new spirit in order to move the office forward for the good of the nation and the current administration.
“During my interview for this job, when I was asked what I would do differently to change the image of the Treasury House, I wanted to put the question back to you.
“What will you do differently to correct the image of the OAGF? The question is to all staff members.
“Everyone of us must work to change the perception of the country’s treasury.
“I have been a victim of the chief executive officer firing directors he or she doesn’t like.
He assured the staff of the Treasury House of cooperation they haven’t seen in their lifetime professional career, saying, ‘I don’t like him. Please remove him’, I am not going to be that leader,” he said.
CAPITAL POST recalled that President Bola Tinubu last week approved the appointment of had last week approved the appointment of Mr Babatunde Ogunjimi as the country’s new Accountant General thereby putting to rest the guesswork of who should be the next occupier of the Treasury House.
The National Agency for Science and Engineering Infrastructure (NASENI) has announced plans to launch a nationwide sensitization campaign to promote the adoption of Made-in-Nigeria products, highlighting the transformative impact of locally engineered innovations on the nation’s economy.
As part of the initiative, the agency is organizing strategic focus group meetings across the six geopolitical zones of the country to galvanize support for indigenous products.
Speaking at the North Central zonal meeting in Abuja on Wednesday, the Coordinator, Implementation and Management Office (IMO) of NASENI, Yusuf Kasheem, emphasized the importance of supporting local products to drive economic growth.
“When Nigerians embrace the initiative, we do more than purchase goods—we invest in our future. We create jobs, stimulate economic growth, and reduce our reliance on imported alternatives,” Kasheem said.
He further highlighted that the widespread adoption of locally made products is a step toward a stronger, more self-sufficient Nigeria.
Kasheem reiterated NASENI’s dedication to leveraging technology and innovation to boost national prosperity.
“In just over a year, through strategic partnerships both locally and internationally, NASENI has introduced 35 commercially viable Made-in-Nigeria products. These innovations span critical sectors and reflect our commitment to excellence and self-reliance, he said”
Among the highlighted products are Solar Irrigation Systems, Home Solar Systems, Lithium Batteries, Electric Vehicles, Laptops, Smartphones, Animal Feed Mill Machines, and Energy-Efficient Street Lamps—each designed to improve various aspects of the economy and daily life.
In her remarks, the Executive Director of Business Development at NEXIM Bank, Hon. Stella Okotete, described the promotion of Made-in-Nigeria products as a national imperative.
“By increasing the quality, branding, and competitiveness of our products, we enhance our foreign exchange earnings, create jobs, and strengthen the value chain across key sectors such as manufacturing, agriculture, solid minerals, and services,” Okotete stated.
To support the initiative, Okotete disclosed that NEXIM Bank had introduced targeted interventions such as single-digit interest loans for export manufacturing and value addition, along with export credit facilities to improve financing access for Small and Medium Enterprises (SMEs).
The campaign aims to foster a culture of pride and reliance on locally made products, positioning Nigeria as a hub for technological innovation and economic self-sufficiency.
A total sum of N1.703 trillion from the Federation Account Allocation Committee (FAAC) was shared among the Federal, States and Local Government Councils as the January 2025 Federation Account Revenue.
This was disclosed at the FAAC meeting held in Abuja on Friday.
The N1.703 trillion total distributable revenue comprised distributable statutory revenue of N749.727 billion, distributable Value Added Tax (VAT) revenue of N718.781 billion, Electronic Money Transfer Levy (EMTL) revenue of N20.548 billion and Augmentation of N214 billion.
A communiqué issued by FAAC stated that total gross revenue of N2.641 trillion was available in the month of January 2025.
The total deduction for the cost of collection was N107.786 billion, while total transfers, interventions, refunds, and savings were N830.663 billion.
According to the communiqué, gross statutory revenue of N1.848 trillion was received for the month of January 2025. This was higher than the sum of N1.226 trillion received in the month of December 2024 by N622.125 billion.
Gross revenue of N771.886 billion was available from VAT in January 2025. This was higher than the N649.561 billion available in the month of December 2024 by N122.325 billion.
The communiqué stated that from the N1.703 trillion total distributable revenue, the federal government received a total sum of N552.591 billion, and the State Governments received a total sum of N590.614 billion.
The Local Government Councils received a total sum of N434.567 billion, and a total sum of N125.284 billion (13% of mineral revenue) was shared to the benefiting States as derivation revenue.
On the N749.727 billion distributable statutory revenue, the communiqué stated that the Federal Government received N343.612 billion, and the State Governments received N174.285 billion.
The Local Government Councils received N134.366 billion, and the sum of N97.464 billion (13% of mineral revenue) was shared to the benefiting States as derivation revenue.
From the N718.781 billion distributable VAT revenue, the Federal Government received N107.817 billion, the State Governments received N359.391 billion, and the Local Government Councils received N251.573 billion.
A total sum of N3.082 billion was received by the federal government from the N20.548 billion Electronic Money Transfer Levy (EMTL). The State Governments received N7.192 billion, and the Local Government Councils received N10.274 billion.
From the N214 billion Augmentation, the Federal Government received N98.080 billion, and the State Governments received N49.747 billion.
The Local Government Councils received N38.353 billion, and a total sum of N27.820 billion (13% of mineral revenue) was shared to the benefiting States as derivation revenue.
In January 2025, VAT, Petroleum Profit Tax (PPT), Companies Income Tax (CIT), Excise Duty, Import Duty and CET Levies increased significantly while Electronic Money Transfer Levy (EMTL) and Oil and Gas Royalty decreased considerably.
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