Data Depletion: Address consumers’ complaints – NCC to Telcos

The Nigerian communications Commission, NCC, has tasked all mobile network operators to audit their billing systems and address consumer complaints about data depletion.

In a statement on Friday made available to media houses, the regulatory agency said, it takes into consideration, “Quality of experience takes into account all touch points along the consumers’ journey in using telecom services from selection, through onboarding, usage, support and even off-boarding”.

“This means that consumers are empowered to make the right network selection, enjoy a seamless onboarding into the network of their choice, enjoy quality service at fair costs, receive responsive customer service and enjoy protected off-boarding where they choose to leave the network.

“To address consumer complaints on data depletion, the commission has directed mobile network operators (MNOs) to conduct an independent audit of their billing systems and is concluding a consultation process to simplify tariff plans.

“These initiatives would provide enhanced transparency to the consumer.”