Nigerian Telecommunication network subscribers have been advised by the Nigerian Comminications Commission, NCC to forward unresolved complaints to it.
Head of Consumer Affairs Bureau of the Commission, Banji Ojo gave the advice while speaking on the topic “Data Depletion Issue: Tips on Data Usage for Better Quality of Experience”, at the fifth edition of the Telecom Campus Conversation held at the University of Ibadan.
Speaking on rights of subscribers, Mr Ojo, students and Nigerians in general have a right to complain on service failure by telecommunication companies and if they fail to resolve, such complain should be forwarded to NCC.
“When you bought data that is supposed to last for a period, (but) unfortunately it finished before the end of the period, that is what we called data depletion,” he said.
“Our duty is to keep on informing our consumers, to educate them to know what they are into. Consumers are key. Without consumers, there will be no NCC.
“We have a code called 622; [when] you dial it, it will take you to our agents. We have agents that will pick up your calls and speak with you in your language of choice.
“The essence of it is that we know that telecommunication companies may not be able to resolve your complaints. We want to give telecommunication consumers another platform to be able to complain. Dial 622. The moment you send the message, it will be relayed to us,” he added.
